![]() ![]() ![]() Select the Technical Support Information hyperlink.On the Help menu, select About Windows Media Player.If the following conditions are true, go to step 2. Select the File tab, note the codecs that are specified in the Audio codec and the Video codec areas, and then select OK.In the Now Playing area, right-click the file that you try to play, and then select Properties.Obtain and install the codec by following these steps in Windows Media Player 11:ĭetermine whether the codec is installed on the computer that you are using to play the file. The following steps are intended for advanced computer users. If you aren't comfortable with advanced troubleshooting, ask someone for help, or contact Microsoft Support. If you still can't play the file correctly, try the steps in the Advanced troubleshooting section. If you're prompted to install the codec, select Install. ![]()
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